Welcome to the Terms of Service for Glucose Guards, LLC. The Glucose Guards Programs are owned by Glucose Guards, LLC and its subsidiaries or affiliates involved in providing and supporting the customized Glucose Guards Programs (collectively, “We,” “Our”, “Us” or “Glucose Guards”). These Terms of Service are a binding agreement between you and Glucose Guards. Please read these Terms of Service carefully before using any of the Glucose Guards Programs. By accessing or using any of the Glucose Guards Programs that you have enrolled in or otherwise accessing or using content on the Glucose Guards website or any Glucose Guards mobile apps, you agree to be bound by these Terms of Service (this “Agreement”). Throughout this Agreement, “Glucose Guards Programs” refers only to the specific Glucose Guards program(s) that you have enrolled in and not any of the other Glucose Guards programs that are available and governed by this Agreement.
1. Glucose Guards Programs
This Agreement applies to your use of any of the Glucose Guards Programs, as described below:
- Portal Basic Program
- Limited access to content on Glucose Guards Portal
- Some pages may be limited including access to webinars, animated videos, the Forum, and more.
- Gamification system does not allow for redemption of rewards and merchandise and is limited in other capacities as determined by Glucose Guards.
- Portal Plus Program
- All inclusive access to content on Glucose Guards Portal which includes educational course, activities, animated videos, games, Forum, webinars, logbook, diabetes resources, diabetes care list, and more.
- Access to gamification system including points which are redeemable for rewards and merchandise.
- Coaching Program
- Includes everything in the Glucose Guards Portal Plus Program described above, and the additional features described below.
- Access to Glucose Guards administrative and support team, including diabetes educators, nutritionists, healthcare navigators, and administrative support
- Access to 1-on-1 sessions with diabetes educators and coaches
- Access to two way digital messaging with Coaches
- Support when blood sugar values are critically high or low
- Supply Program
- Includes everything in the Glucose Guards Portal Plus Program described above, and the additional features described below.
- Glucose Guards care package for all new members, including:
- iGlucose glucometer device (or other appropriate glucometer device, as determined from time to time by Glucose Guards) that includes a data-enabled blood glucose meter and compatible testing strips
- Lancing device and lancets
- Control solution
- Carrying case
- Re-supply based on usage
- Premium Program
- Includes everything in the Glucose Guards Coaching Program and Supply Program described above.
All equipment and supplies provided for the Glucose Guards Programs are collectively called the “Glucose Guards Equipment & Supplies” in this Agreement. Features and specifications of products or services described or depicted herein are subject to change at any time without notice, and your continued use of such products and services constitutes your acceptance of such changes under the terms of this Agreement.
You agree that you will not use any of the Glucose Guards Programs except in full compliance with this Agreement and any and all applicable laws and regulations. If you’re unsure which Program you are enrolled in, do not agree to this Agreement and contact Us at email@example.com or call Us at 1-888-458-2649.
2. No Medical Advice
The Glucose Guards Programs do not offer medical advice. Only your doctor can provide you with medical advice, and you should talk with your doctor about the Glucose Guard Programs and how they coordinate with and support your overall health plan. Any services or content provided or accessed through the Glucose Guards website, Programs are for informational purposes only, and are not intended to cover all possible uses, directions, precautions, drug interactions, or adverse effects. This includes, but is not limited to, both the information on this website and in any Glucose Guards Programs and all information provided by Glucose Guards administrative staff, pharmacists, navigators, behavioral health specialists, and coaches in response to questions you may submit or ask during an online course, 1:1 or group coaching session or any other conversation. Glucose Guards content should not be used during a medical emergency or for the diagnosis or treatment of any medical condition. Please consult your doctor or other qualified healthcare provider if you have any questions about a medical condition, before taking any medication, changing your diet, or commencing or discontinuing any course of treatment or support, including the Glucose Guards Programs. Do not ignore or delay obtaining professional medical advice because of information accessed through the Glucose Guards Programs. Call 911 or your doctor for all medical emergencies. GLUCOSE GUARDS IS NOT RESPONSIBLE OR LIABLE FOR ANY ADVICE, COURSE OF TREATMENT, DIAGNOSIS OR ANY OTHER INFORMATION, SERVICES OR PRODUCTS THAT YOU MAY OBTAIN THROUGH THE GLUCOSE GUARDS PROGRAMS.
3. Your Account and Use of the Glucose Guards Programs
You must provide accurate and complete registration information any time you register to use the Glucose Guards Programs. It is your responsibility to provide Us with a true, accurate, and complete e-mail address, physical mailing address, and other information related to your account(s), and to maintain and promptly update any changes in this information.
Please choose a secure password for your Glucose Guards account and change it periodically. You are responsible for maintaining the confidentiality and security of your password and account, and you are fully responsible for all activities that occur under your account. You agree to (a) immediately notify a Glucose Guards representative of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Glucose Guards shall not be liable for any loss or damage arising from your failure to comply with this Agreement.
To protect your confidential healthcare information, it is good practice to enable a touch ID, fingerprint ID, face recognition, passcode and/or other available security options on your smartphone, mobile device or desktop/tablet.
The following actions are strictly prohibited:
§ Sharing, disclosing, permitting access to or otherwise facilitating the use by any other person of your user name and/or password;
§ Using your user name and password to cache the Glucose Guards Programs in such a manner as to make them accessible by persons who have not registered with Glucose Guards, or sharing screenshots or other photographs or recordings of pages with persons who have not registered with Glucose guards;
§ Using your user name and password to permit multiple persons access to the Glucose Guards Programs through a local or wide area network or any other form of shared access without express permission from Glucose Guards.
§ Systematically retrieving data or other content from the Glucose Guards website to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from Us.
§. Tricking, defrauding or misleading Us and/or other users, especially in any attempt to learn sensitive account information such as user passwords.
§ Circumventing, disabling or otherwise interfering with security-related features of the Glucose Guards website, including features that prevent or restrict the use or copying of any content or enforce limitations on the use of the Glucose Guards website and/or the content contained therein.
§ Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Glucose Guards website.
§ Using any information obtained from the Glucose Guards website to harass, abuse, or harm another person.
§ Using the Glucose Guards website in a manner inconsistent with any applicable laws or regulations.
§ Using the Glucose Guards website to advertise or offer to sell goods and services.
§ Engaging in unauthorized framing of or linking to the Glucose Guards website.
§ Uploading or transmitting (or attempting to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any person’s uninterrupted use and enjoyment of the Glucose Guards website or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Glucose Guards website.
§ Engaging in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
§ Deleting the copyright or other proprietary rights notice from any content on the Glucose Guards website.
§ Attempting to impersonate another user or person or using the username of another user.
§ Selling or otherwise transferring your profile.
§ Uploading or transmitting (or attempting to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including, but not limited, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
§ Interfering with, disrupting or creating an undue burden on the Glucose Guards website or the networks or services connected to the Glucose Guards website.
§ Attempting to bypass any measures of the Glucose Guards website designed to prevent or restrict access to the Glucose Guards website, or any portion of the Glucose Guards website.
§ Deciphering, decompiling, disassembling or reverse-engineering any of the software comprising or in any way making up a part of the Glucose Guards website.
§ Except as may be the result of standard search engine or Internet browser usage, using, launching, developing or distributing any automated system, including, but not limited to, any spider, robot, cheat utility, scraper, or offline reader that accesses the Glucose Guards website, or using or launching any unauthorized script or other software.
§ Making any unauthorized use of the Glucose Guards website, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
§ Using the Glucose Guards website as part of any effort to compete with us or otherwise use the Glucose Guards website and/or the content on the website (including any Glucose Guards Programs) for any revenue-generating endeavor or commercial enterprise.
If you have forgotten your user name or password, We will use an email address provided by you to send your user name or temporary password. You understand that any others using the same email address may be able to gain access to your account information if they are able to satisfy our authentication safeguards, as in effect from time to time.
Your use of the Glucose Guards Programs and any content accessed through the Glucose Guards Programs must comply with all applicable laws, regulations and other legal requirements (“Laws”), including any Laws regarding the export of data or software. You must be at least 18 years old to register for and use the Glucose Guards Programs, or you must be the legal guardian for someone under age 18 whose data is accessed through the Glucose Guards Programs. You may not interfere with or disrupt the proper operation of the Glucose Guards Programs.
If you use mobile services to enter and maintain your personal information, you understand and agree that you are responsible for safeguarding and securing your mobile device and the associated credentials (such as user names, other user identifiers and passwords). If you leave your mobile device unattended or allow someone else to access it, or if it is lost or stolen, you understand that your personal information may be accessible to others.
If you create, transmit, or display information while using the Glucose Guards Programs, you may provide only information that you own or have the right to use. Glucose Guards will only use information you provide as permitted by the Glucose Guards Patient Health Information Policy and applicable Laws. The purpose of the Glucose Guards Patient Health Information Policy is to identify how information Glucose Guards collects online, over the phone, through the patient portal, via text, or by any other means is protected and secured. In addition, when Glucose Guards is acting as a covered entity or business associate under the Health Insurance Portability and Accountability Act of 1996 and the regulations thereunder (HIPAA), the Glucose Guards Patient Health Information Policy applies to those services.
You are aware that your blood glucose data may be collected and transmitted digitally from your glucometer to Glucose Guards in a manner intended to be safe and secure and to maintain confidentiality of your healthcare information. No form of digital or electronic communication is completely secure, and you agree that Glucose Guards shall not be responsible for any breach of confidentiality or other problem with data transmission that does not directly result from the gross negligence or willful misconduct of Glucose Guards and/or its staff or affiliates. Glucose Guards is not responsible for inaccuracies in the blood glucose data transmitted.
5. Intellectual Property
The Glucose Guards Programs are owned by Glucose Guards, LLC. We grant to you, for your personal purposes only, a nonexclusive, limited and revocable right to access and use the Glucose Guards Programs during the subscription term of your Glucose Guards Programs, so long as you comply with the terms of this Agreement. You agree not to use the Glucose Guards Programs for any other purpose, including commercial purposes, such as co-branding, framing, linking, or reselling any portion of the Glucose Guards Programs without our prior written consent.
All materials available through the Glucose Guards Programs may be accessed, downloaded or printed for noncommercial purposes only, only by registered members, and solely within the scope allowable by this Agreement. No other use of these materials may be made without express written permission of Glucose Guards. Any unauthorized use of the words or images from the Glucose Guards Programs may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.
The Glucose Guards Programs include materials that are derived in whole or in part from materials that are copyrighted, including the format and layout of the Glucose Guards Programs. The copyrights are owned by Glucose Guards, or for licensed content, the content providers.
None of the names, trademarks, service marks and logos of Glucose Guards or third parties appearing on the Glucose Guards Programs may be used in any advertising or publicity, or otherwise to indicate Glucose Guards’ or such third party’s sponsorship of or affiliation with any product or service without express written permission of Glucose Guards or such third party. Nothing contained within the Glucose Guards Programs should be construed as granting, by implication, estoppel, waiver or otherwise, any license or right of use to any trademark displayed on or through the Glucose Guards Programs without the written permission of Glucose Guards or the third party owner of the trademark, if any. The Glucose Guards Programs may contain other proprietary notices and copyright information, the terms of which you agree to observe and follow.
6. Terms of Sale for Direct Enrollment to the Glucose Guards for Diabetes Program
This Section applies to you if you are enrolling personally, as an individual, and not through your employer or healthcare provider or insurer.
By enrolling in Glucose Guards Diabetes Programs (an “Enrollment Order“), you are agreeing to the enrollment / purchase of the products and services included in the applicable Glucose Guards Program, as stated in Section 1(a), subject to the following terms and conditions. All Enrollment Orders are subject to availability of applicable equipment and supplies and confirmation of the Enrollment Order price.
Deployment of equipment, devices and/or supplies does not have a guaranteed time and/or inventory and may vary according to availability and may be subject to delays resulting from courier delays or acts or circumstances beyond our control (sometimes referred to as “force majeure”). We will not be responsible for any such delays.
In order to become a Glucose Guards member, you must be over 18 years old and possess a valid credit or debit card issued by a bank acceptable to Us. If your Enrollment Order is accepted, We will inform you by email or phone when We confirm your Enrollment Order for the Glucose Guards Program. When placing an Enrollment Order, you agree that all details you provide to Us are true and accurate, that you are an authorized user of the credit or debit card used to place your Enrollment Order, and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to change.
(a) Our Contract. When you place an Enrollment Order, you will receive an acknowledgment e-mail or phone call confirming receipt of your Enrollment Order. This email will only be an acknowledgment and will not constitute acceptance of your Enrollment Order. A contract between us will not be formed until We send you confirmation by e-mail that the products for the Glucose Guards Diabetes Program have been deployed and sent to you. Only those products listed in the confirmation e-mail sent at the time of deployment will be included in the agreement formed. You may cancel or terminate your enrollment in Glucose Guards in writing at any time. Likewise, Glucose Guards may cancel or terminate your enrollment in Glucose Guards at any time and will notify you by e-mail or phone call.
(b) Pricing and Availability. While We try to ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If We discover an error in the price of the Glucose Guards Program(s), We will inform you of this as soon as possible and give you the option of reconfirming your Enrollment Order at the correct price or cancelling it. If We are unable to contact you, We will treat the Enrollment Order as cancelled. If you cancel and you have already paid for the Glucose Guards Diabetes Program(s), you may be eligible to receive a full refund.
(c) Fees. You will pay to Glucose Guards fees in connection with the Glucose Guards Program/s(s) (“Subscription Fees“). Subscription Fees shall be as described on this website or in your Enrollment Order. All Subscription Fees are due at the beginning of each subscription term, and Glucose Guards will charge the method of payment you provide in the amount of the Subscription Fees. Subscription Fees do not include taxes, duties, levies, tariffs, and other governmental charges (including, without limitation, VAT, if applicable ) (collectively, “Taxes“). You are responsible for payment of all Taxes and any related interest and/or penalties resulting from any payments made hereunder, other than any taxes based on Glucose Guards’ net income.
7. Right to Change Terms of Service
Glucose Guards may, at any time, amend this Agreement. Any changes to this Agreement will be effective immediately upon posting of the updated Terms of Service on Our website. You agree to review the Terms of Service periodically. Your use of the Glucose Guards Programs following any such change constitute your agreement to follow and be bound by this Agreement as amended.
8. Computer Equipment; Browser Access and Internet Services
With the exception of the equipment and supplies provided by Glucose Guards through the applicable Program, you are responsible for obtaining, installing, maintaining and operating all software, hardware or other equipment (collectively, “Systems“) necessary for you to access and use the Glucose Guards Programs. This responsibility includes, without limitation, your utilizing up to date web-browsers and appropriate commercially available encryption, antivirus, anti-spyware, and Internet security software. You are additionally responsible for obtaining Internet services via the Internet service provider of your choice, and for any and all fees imposed by such Internet service provider and any associated communications service provider charges. You acknowledge that there are certain security, corruption, transmission error, and access availability risks associated with using open networks such as the Internet, and you hereby expressly assume such risks. You acknowledge that you are responsible for the data security of the Systems you use to access the Glucose Guards Programs, and for the transmission and receipt of information using such Systems. You acknowledge that you have requested access to the specific Glucose Guards Programs for your convenience, have made your own independent assessment of the adequacy of the Internet and Systems, and that you are satisfied with that assessment. We are not responsible for any errors or problems that arise from the malfunction or failure of the Internet or your System.
9. Content and Services Accessed through the Glucose Guards Programs
You may choose to allow a third-party service provider to retrieve, provide, modify or otherwise use health and other information in your account or otherwise share your information with the service provider. Once you enable a specific third-party service provider to access your account, such service provider may continue to access your account until you affirmatively disable access. Third-party service providers include both health care providers and other entities. It is your sole responsibility to review and approve each such third-party service before sharing your information through or otherwise accessing it. USE OF THESE SERVICES AND RELIANCE ON THIS CONTENT IS SOLELY AT YOUR OWN RISK. YOU AGREE THAT GLUCOSE GUARDS IS NOT LIABLE FOR ANY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF ANY THIRD-PARTY SERVICE OR CONTENT.
10. Links to Other Sites
The Glucose Guards Programs may contain third-party-owned content (e.g., articles, data feeds, abstracts, etc.) and may also include hypertext links to third-party-owned websites. We provide such third party content and links as a courtesy to Our users. We have no control over any third-party-owned web sites or content referenced in, accessed by or available through the Glucose Guards Programs. and, therefore, We do not endorse, sponsor, recommend or otherwise accept any responsibility for such third-party websites or content or for the availability of such websites. IN PARTICULAR, WE DO NOT ACCEPT ANY LIABILITY ARISING OUT OF ANY ALLEGATION THAT ANY THIRD-PARTY-OWNED CONTENT (WHETHER PUBLISHED ON THE GLUCOSE GUARDS PROGRAMS, OR ANY OTHER WEBSITE) INFRINGES UPON THE INTELLECTUAL PROPERTY RIGHTS OF ANY PERSON OR ANY LIABILITY ARISING OUT OF ANY INFORMATION OR OPINION CONTAINED ON ANY SUCH THIRD-PARTY WEBSITE OR CONTENT. If you click on links to third-party sites from Glucose Guards, you should consult the policy statements of each site you visit.
11. SMS Text Messaging and Email Messaging
The Glucose Guards Programs offer access to messages via email alerts. You acknowledge that alerts will be sent to the email address you provide to Glucose Guards. Such alerts may include protected health information (PHI) based on your account preferences, and whoever has access to the email address will also be able to see this information. You acknowledge that if you choose to receive PHI via e-mail alert, you may receive such information through an unencrypted method of communication and that information contained in an unencrypted e-mail is at risk of being intercepted and read by, or disclosed to, unauthorized third parties. You acknowledge that your email service provider may not be a secure method of communication.
By enrolling to receive SMS messages (when available) and/or email alerts, you agree to these Terms of Service.
12. Disclaimer of Warranty; Limitation of Liability
THE GLUCOSE GUARDS PROGRAMS ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. GLUCOSE GUARDS, ITS CLIENTS AND ITS SUPPLIERS DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES WITH REGARD TO THE INFORMATION, SERVICES AND MATERIALS CONTAINED ON THE GLUCOSE GUARDS PROGRAMS, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON- INFRINGEMENT. YOUR USE OF THE GLUCOSE GUARDS PROGRAMS IS AT YOUR OWN RISK. ACCESS TO THE GLUCOSE GUARDS PROGRAMS MAY BE INTERRUPTED AND INFORMATION, SERVICES AND MATERIALS MAY NOT BE ERROR-FREE. NONE OF GLUCOSE GUARDS, ITS CLIENTS, ITS SUPPLIERS OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING OR DELIVERING THE GLUCOSE GUARDS PROGRAMS OR THE INFORMATION, SERVICES AND MATERIALS CONTAINED THEREIN ASSUMES ANY LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION, SERVICES AND MATERIALS PROVIDED ON THE GLUCOSE GUARDS PROGRAMS; NONE OF SUCH PERSONS OR ENTITIES SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES.
ARISING OUT OF YOUR USE OF, OR INABILITY TO USE, THE GLUCOSE GUARDS PROGRAMS FOR ANY REASON, REGARDLESS OF WHETHER ANY OF SUCH PERSONS OR ENTITIES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THIS AGREEMENT AND THAT THE GLUCOSE GUARDS PROGRAMS WOULD NOT BE PROVIDED TO YOU BUT FOR SUCH LIMITATIONS. PLEASE NOTE THAT SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
You agree to indemnify, defend and hold harmless Glucose Guards, LLC, its clients and its suppliers and their respective affiliates, employees, officers, directors, agents, servants and representatives of each from any liability, loss, claim, suit, damage, and expense (including reasonable attorneys’ fees and expenses) related to (i) your violation of this Agreement, (ii) your use of the Glucose Guards Programs , and/or (iii) your posting of material to the Glucose Guards Programs.
14. Applicable Law
This Agreement and the resolution of any and all disputes related to this Agreement shall be construed in accordance with the laws of the State of Florida. Any dispute between Glucose Guards and you related to this Agreement shall be resolved exclusively by the state and federal courts of the State of Florida.
The Glucose Guards Programs can be accessed from the United States. Since the laws of each State or country may differ, you agree that the statutes and laws of the State of Florida, without regard to any principles of conflicts of law, will apply to any and all matters relating to the use of the Glucose Guards Programs or to this Agreement.
The Glucose Guards Programs will be provided by Glucose Guards without regard to your race, national origin, sex, sexual orientation, gender, veteran status, age, disability, diagnosis or religious affiliation.
15. Modification and Termination of the Glucose Guards Programs
Glucose Guards reserves the right to terminate accounts for any reason it deems appropriate including, but not limited to, a belief that your conduct or your use of the Glucose Guards Programs violates applicable laws or is harmful to the interests of Glucose Guards or any of its users. Glucose Guards also may place limits on, modify, suspend or terminate the Glucose Guards Programs generally, and may suspend or terminate your use of the Glucose Guards Programs if you fail to comply with this Agreement. This suspension or termination may delete your information, files, and other previously available content. If Glucose Guards terminates the Glucose Guards Program(s) or your use of the Glucose Guards Programs, this Agreement will also terminate, but Sections 2, 3, 4, 5, 8, 9, 10, 11, 12, 13, 14, 15, 16, and 17 shall continue to be effective after this Agreement is terminated.
16. Additional Terms
If you have not signed a separate written agreement with Glucose Guards related to the Glucose Guards Programs, this Agreement is the entire agreement between you and Glucose Guards related to the Glucose Guards Programs, replacing any prior agreements. If there is any conflict between this Agreement and a signed written agreement between you and Glucose Guards related to the Glucose Guards Programs, this Agreement will control.
If any provision of this Agreement is determined to be invalid, illegal or unenforceable, the remaining provisions of the Agreement remain in full force, provided that the essential terms and conditions of this Agreement remain valid, binding and enforceable and the economic and legal substance of the transactions contemplated by the Agreement are materially preserved.
The United States export control Laws regulate the export and re-export of technology originating in the United States. This includes the electronic transmission of information and software to foreign countries and to certain foreign nationals. You agree to abide by these laws and their regulations.
Nothing in this agreement creates an agency, partnership, or joint venture between Glucose Guards and any member or other person. Failure to enforce any provision will not constitute a waiver of that provision.
17. Contact Information
Glucose Guards, LLC
994 W. Jericho Turnpike, Suite 202A
Smithtown, NY 11787
Specific questions and comments should be directed to the appropriate department via Our “Contact Us” page. While We make every effort to respond to all emails within 5 business days, We cannot guarantee a response to every electronic communication.